Refund & Return Policy

Thank you for shopping with Oormii Jewels. We take pride in crafting high-quality, handcrafted jewelry and strive to ensure complete customer satisfaction. Please review our policy carefully before making a purchase.

1. Return Conditions

To be eligible for a return, the following conditions must be met:

• Video Verification (Mandatory)

You must record a clear video while unboxing your package. The video should show:

• The sealed package before opening
• The complete unboxing process
• The condition of the item upon receipt

⚠️ Returns without valid video proof will not be accepted.

• Time Frame

Return requests must be raised within 24 hours of delivery.

• Item Condition

Items must be:

• Unused
• Unworn
• Returned in original packaging

Non-Returnable Items

The following items are not eligible for return:

• Custom-made or personalized jewelry (including engraved items)
• Earrings (for hygiene reasons), unless defective or damaged
• Final sale or clearance items

Exchanges

We do not offer direct exchanges.

If you wish to purchase a different item, please return the eligible product and place a new order.

Return Rules Summary

• Returns accepted within 24 hours of delivery
• Customers bear return shipping costs
• A 5% restocking fee applies to eligible refunds
• Final sale items are non-returnable

2. How to Initiate a Return

Follow these steps:

1. Record an unboxing video (mandatory)
2. Email us within 24 hours at contactus@oormiijewels.in
3. Include:

• Your Order Number
• The unboxing video

Our team will review your request and guide you further if approved.

3. Refund Process

• Refunds are processed only after receiving and verifying the returned item
• Approved refunds will be credited to the original payment method within 7–10 business days
• Shipping fees, customs duties, and taxes are non-refundable

4. Cancellation Policy

Before Shipment

• Orders can be canceled before dispatch
• Contact us with your order ID
• Refund processed within 3–4 working days

After Shipment

• Cancellations are not allowed
• You may follow the return process if eligible

5. Damaged or Defective Items

If your item arrives damaged or defective:

• Notify us within 24 hours of delivery
• Share your unboxing video as proof
• Upon approval, we will arrange a return or refund

6. Color Variation Disclaimer

We strive to present products as accurately as possible. However, slight variations may occur due to:

• Lighting during photography
• Screen settings (brightness, resolution, calibration)
• Natural material reflections

👉 Minor variations in color or appearance are not considered defects and are not eligible for return or refund.

7. Final Notes

• Returns not meeting the above criteria will be declined
• Customers are responsible for return shipping unless the item is proven defective
• We recommend using a trackable courier service for all returns

8. Contact Information

For any return or refund queries:

📧 contactus@oormiijewels.in

📍 Agra, Uttar Pradesh